Forever Lifetime Warranty on the Bawell Platinum model 2195 and the Bawell Fountain model 1775 Water Ionizers:
Bawell Alkaline Water Ionizer Machines have been constructed from the finest materials with superior attention to detail to ensure a quality and long lasting product. This is why the Bawell Platinum model 2195 and the Bawell Fountain model 1775 water ionizers are covered forever in full with parts and labor included free of charge against any repair or repairs. The Forever Lifetime Warranty covers the entire machine parts and labor included with no time limit or expiration date! Our Forever Lifetime Warranty applies to the original purchaser and will cover any repair completely and in full (parts and labor included free of charge) for the entire lifetime you own the machine. Should anything go wrong with your Bawell alkaline water machine contact us by email or phone to have your unit repaired at no cost to you. If any unit is unable to be repaired a fully functional and operational unit of the same value will be offered to you free of charge as a replacement. To ensure your machine remains in utmost operational efficacy be sure to follow proper maintenance procedures such as producing acidic water once per day for 15 seconds on the days you use the machine to prevent calcium build up inside the electrolysis chamber. In addition changing the filter on time is very important to prevent internal clogging or damage inside the machine. Change your filter once per year or when the counter expires, whichever comes first. Failure to change the filter regularly can damage the machine. The warranty does not cover repairs caused by customer neglect or abuse. Shipping to our repair facility is the owner's responsibility however we will ship your machine back to your contiguous USA address free of charge.
Limited Lifetime Warranty on the Bawell Premier model 1195 and the Bawell Electrolyte model 799 Water Ionizers:
Bawell Alkaline Ionized Water Systems have been constructed from the finest materials with superior attention to detail to ensure a quality and long lasting product. This is why the Bawell Premier model 1195 and the Bawell Electrolyte model 799 alkalized water ionizer systems are covered by a Limited Lifetime Warranty which consist of a Five Year Full Warranty on the whole machine (parts and labor included) for the first five years time and a service warranty for the remaining unlimited amount of time the original purchaser keeps the machine in operation. Should anything go wrong with your machine during the first five years time of your purchase date contact us by email or phone to have your unit repaired at no cost to you. After the first five years are over the customer is responsible for parts & labor repair cost. This warranty applies to the original purchaser and is non-transferable. To ensure your unit remains in utmost operational efficacy be sure to follow proper maintenance procedures such as producing acidic water once per day for 30 seconds on the days you use the machine to prevent calcium build up inside the electrolysis chamber. In addition changing the filter on time is very important to prevent internal clogging or damage inside the machine. Change your filter once per year or when the counter expires, whichever comes first. Failure to change the filter regularly can damage the machine. The warranty does not cover repairs caused by customer neglect, abuse, or failure to stop the build-up of calcium in hard water areas. Shipping to our repair facility is the owner's responsibility however we will ship your machine back to your contiguous USA address free of charge.
Qualification of Warranty Coverage and 60 Day 100% Money Back Satisfaction Guarantee:
Not all sites offering Bawell branded products are approved distributors and resellers. Only approved distributors and resellers will have our Forever Lifetime Warranty on the model 2195 and model 1775 or our Lifetime Limited Warranty on the model 1195 and 799 and our 60 Day 100% Money Back Guarantee. If you think you are unsure contact us to determine if your seller is approved.
Unlike other companies which charge large restocking fees or only have a 7 day or 30 day return policy, Bawell honors a 60 Day 100% Money Back Return Policy on any one of it's four alkaline water machines.
Within 60 Days of the delivery date of your model, if you are unsatisfied, you may return your product for 100% of your purchase price, for any reason. Below is the fine print of our return policy, please make sure you read it. If you are thinking of buying a competitor machine, make sure you read their fine print as well. If they are hiding the fine print, they most likely have a large restocking fee or a return policy which is only good if you do not open and use their water alkalizer product.
Return Policy and 60 Day 100% Money Back Satisfaction Guarantee:
You may return your Bawell alkalized ionized water system machine for any reason within 60 days of your receipt for 100% of your purchase price so long as you follow the 60 Day Money Back Guarantee Guidelines listed below. Returns of opened/used Bawell products in their original packaging are acceptable so long as the unit has not been damaged and has all its constituent parts as specified below in the 60 Day Money Back Guarantee.
60 Day 100% Money Back Satisfaction Guarantee:
Based on feedback from countless customers we are so confident that you will find your Bawell system to be the best value for your money we offer you a 60 day 100% Money Back Guarantee.
You may return your Bawell water ionizer machine within 60 days of your
purchase for 100% of your purchase price provided you return your Bawell alkaline ionized water system
in "Like New" condition in its original packaging with all components
(excluding used filter/filters). "Like New" condition requires that the machine not be scratched or damaged in any way, internal or external,
and be returned with all its components (connector hoses, O-rings,
Faucet Adapter, manual etc.) The used filter/filters is not to be returned
and you may keep or discard the used filter/filters. You must remove the used filter/filters before returning the product. Do not place any used filter/filters inside the box, throw any used filter/filters in the trash and do not ship them back with your return. The machine must
be returned in its original packaging with no water or other
physical damage. It is required that you open and allow the machine to air dry for several days (more than 3) before return
shipment as this will prevent water damage during shipment. To open
and dry the machine simply remove the used filter/filters and disconnect the hose
from the faucet and leave the machine to dry. It
is also required that you require a signature upon delivery and
insure any return shipment for your full purchase value in the
event it is damaged or lost by the carrier in return shipment. Bawell is not responsible for any damaged or lost products by your shipping carrier. You must
contact us by email or phone for a return authorization before shipping back your product. No return
will be accepted without prior authorization and any unauthorized
return will be refused. It is highly recommended you
allow the ionized alkaline water machine to air dry for several days on your kitchen
counter after removing the used filter/filters and before re-boxing and shipping the item. Alkaline Water Ionizers shipped back with used wet filter/filters still inside the machine and not removed by the customer will have their return policies voided. Do not attempt to dismantle
the device as we will find out and this will void your 60 day return policy and warranty. The 60 day return policy begins on the date you receive
the item as confirmed by delivery signature henceforth you have
60 days from that time to return the item. Any additional filters purchased
and used are non refundable. All returned
items will be documented both externally and internally via digital
For Sales or Customer Service:
Call Toll Free
Hours of Operation:
10:00 A.M. until 10:00 P.M. (EST) Eastern Standard Time Monday through Friday
Saturday - Sunday Phone support is closed.
When you call Bawell make sure you use a home phone or a cellular phone serviced by a major US carrier such as Comcast, ATT, Sprint, Verizon, T-Mobile, etc.
Please DO NOT call Bawell using Google Voice, Google Talk, Magic Jack, Skype, or any other VOIP - Voice Over Internet Protocol service. When people call us using VOIP many times we cannot hear them speaking. Some people do not have their microphones turned on or they have their system configured incorrectly. In addition we cannot call you back if the call is dropped as there is no return phone number. VOIP services are less reliable than circuit-switched public telephone network communication services and therefore should not be utilized to contact us.
Bawell Health Water LLC
102 NE 2nd Street
Boca Raton, FL 33432
Email Us 24 Hours a Day with any questions or technical assistance issues you may have.
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